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My 5241 10 KW generator had a major alternator failure during Sandy. LIEP, the original installer in 2008, was swamped with repair orders so it took a while, but they kept me informed and scheduled me for repair as soon as possible. They did an absolutely superb job in getting it back on line. I couldn't have asked for anything more. They are No. 1 in my book. Incidentally, the generator was past warranty, yet because the failure occurred after a total of only 80 hours run time, Generac stood by their product and supplied the alternator at no cost for parts and labor. The company is to be commended for this act of good will. Jakes, Huntington, NY